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Southern pearls jewelry always try its best to supply products with good quality and good service to make customers satisfied, so we can get good reputation from customers. But sometimes the situation is out of our control. So once you are not satisfied, feel free to tell us what the problem is, we will improve it. Once there are some items you are not satisfied, just return them to us. Our return policy is as follows:
1. Defective Products or products damaged during shipment.
You should check all items after you get the packages. Once there are defective products or products damaged during shipment, you need to take pictures to let us know the situation. Then we will check and confirm the problem as soon as possible. Then we will try to replace them for you and send to you on our cost, or refund them to you. But if you insist in returning them to us, you need to return within 7days after the packages arrive.
2. Non-defective Products.
You can also return non-defective products for replacement, even if just because that the product is not fit for the application. But you need to issue to us within 5 days after packages arrival. In this situation, you should be responsible for all shipping costs and all taxes.
Before returning products, you need to contact us at first to confirm the problem. Then we will arrange everything for you.